Call Center Representative Responsibilities:

• Answering calls from clients and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

• High School Diploma or equivalent.
• 2+ years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive client information.
• Strong initiative with the ability to adapt to change quickly and be empathetic.
• Must be passionate about helping and assisting with all customer inquiries, services and issues.
• Bilingual in English and Spanish Preferred.
• The ability and willingness to work a regular 8-hour shift Monday through Friday with the flexibility to work weekends and/or overtime based on business needs.